1. clientsfromhell:

    Client: This web app you created doesn’t work!  We get an error message and then a blank screen. I’ve attached a screenshot, please use it to figure out what’s wrong.

    I open the screenshot. Fair enough: it’s of a blank screen. 

    Me: Can you take a screenshot of the error message?

    Client: What’ll that tell you?

    Me: What’s wrong. 

    Client: What’s the first screenshot tell you?

    Me: Your screen’s resolution. 

     
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